At Vinod Cookware Sales Store, we are committed to delivering premium cookware products worldwide while ensuring a seamless shopping experience. Our comprehensive shipping and returns policy is designed with your convenience in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes full tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Basic tracking available

Note: Delivery times are estimates and may vary depending on customs clearance in your country. We currently ship globally except to certain Asian countries and remote areas.

Returns & Exchanges Policy

We stand behind the quality of our KRAFT PRESSURE COOKERS, 3 IN 1 COOKER sets, and Triply Stainless Steel Cookware. If you’re not completely satisfied, we offer a straightforward return process.

Return Eligibility

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused, in original condition, with all tags and protective films intact
  • Original packaging must be included
  • Proof of purchase required

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned unless defective:

  • INNER LID accessories (due to direct food contact)
  • Opened GLASS containers or used JUGS
  • Personalized Corporate Gifting items

Step-by-Step Return Process

  1. Initiate Your Return Request

    Email our customer service team at [email protected] with:

    • Subject: “Return Request for Order #[Your Order Number]”
    • Product name (e.g., “24 HOURS HOT OR COLD Combo Set”)
    • Quantity and reason for return
    • Confirmation that items are unused and properly packaged
    • Your contact information
  2. Receive Return Authorization

    Within 1-2 business days, we will:

    • Verify your return eligibility
    • Provide a Return Merchandise Authorization (RMA) number
    • Send return shipping instructions
  3. Package and Ship Your Return

    Carefully repackage using original packaging and include:

    • All original accessories and documentation
    • RMA number clearly visible on the package
    • Copy of your order confirmation
  4. Refund Processing

    After we receive and inspect your return:

    • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
    • Processing Time: 3-5 business days after return receipt
    • Bank Processing: Additional 5-10 business days to appear in your account

Exchange Process

For exchanges (size, color, or different product):

  • Follow the same return process above
  • Clearly state in your email that you’re requesting an exchange
  • Specify the replacement item
  • Any price difference will be charged or refunded

Return Shipping Information

  • Defective/Wrong Items: We provide a prepaid return shipping label
  • Change of Mind: Customer pays return shipping (original shipping fees non-refundable)
  • International Returns: Customers responsible for return shipping and customs fees

Special Notes

Large Items: For heavy items like COOKWARE SETS or DINNER SETS, we recommend using our standard return shipping method for proper tracking and insurance.

Damaged Items: If your KADAI or FRYPAN arrives damaged, contact us within 48 hours with photos. We’ll typically send a replacement immediately.

Contact Us

For any questions about shipping or returns:

  • Email: [email protected]
  • Mail: Vinod Cookware Sales Store, 2099 Half and Half Drive, WASHINGTON, US 20571

Note: This policy applies to purchases made directly through buycookwaresale.com. For third-party retailer purchases, please contact them directly.