At Vinod Cookware Sales Store, we take pride in offering premium quality cookware products including our signature KRAFT PRESSURE COOKERS, 3 IN 1 COOKER sets, and Triply Stainless Steel Cookware. We stand behind the craftsmanship of every DEEP PAN PRESSURE COOKER and HOTPOT CASSEROLE that leaves our warehouse. However, if you’re not completely satisfied with your purchase, our straightforward returns policy ensures a hassle-free resolution.

Our Return Policy

We accept returns within 15 days of receiving your order for most products. To be eligible for return:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective films must remain intact
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless defective:

  • INNER LID accessories (due to direct food contact)
  • Opened GLASS containers or used JUGS
  • Personalized Corporate Gifting items

Step-by-Step Return Process

1. Initiate Your Return Request

Email our customer service team at [email protected] with the following information:

Subject: Return Request for Order #[Your Order Number] Dear Vinod Cookware Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Name: [e.g., “24 HOURS HOT OR COLD Combo Set”] Quantity: [Number of items] Reason for Return: [Please specify – wrong item, defective, changed mind, etc.] I confirm that the item(s) are unused and in original packaging with all tags attached. Please advise on the return shipping process. Best regards, [Your Full Name] [Your Contact Number] [Order Date]

2. Receive Return Authorization

Within 1-2 business days, our team will:

  • Verify your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send return shipping instructions (including whether return shipping is prepaid)

3. Package and Ship Your Return

Carefully repackage your items using the original packaging. Include:

  • All original accessories and documentation
  • The RMA number clearly visible on the outside of the package
  • A copy of your order confirmation or packing slip

4. Refund Processing

Once we receive and inspect your return:

  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account

Exchange Process

For exchanges (size, color, or different product):

  1. Follow the same return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. Any price difference will be charged or refunded accordingly

Return Shipping Information

Shipping costs for returns:

  • Defective/Wrong Items: We provide a prepaid return shipping label
  • Change of Mind: Customer pays return shipping (original shipping fees are non-refundable)
  • International Returns: Customers are responsible for return shipping costs and any customs fees

Special Note for Large Items

For heavy items like COOKWARE SETS or DINNER SETS, we recommend using our standard return shipping method rather than free shipping options to ensure proper tracking and insurance coverage.

Damaged or Defective Items

If your KADAI or FRYPAN arrives damaged:

  1. Take photos of the damaged item and packaging
  2. Contact us within 48 hours of delivery
  3. We’ll typically send a replacement immediately without requiring return of the damaged item

Contact Us

For any questions about our returns policy or your specific return:

Email: [email protected]
Mail: Vinod Cookware Sales Store, 2099 Half and Half Drive, WASHINGTON, US 20571

Note: This policy applies to purchases made directly through buycookwaresale.com. For products purchased through third-party retailers, please contact them directly for their return policies.